Shipping, Return and Refund Policy

Shipping, Return & Refund Policy

Welcome to Civies, the ultimate men's clothing brand that strives to offer exceptional quality and service to ensure total customer satisfaction. We understand that sometimes things don't go as planned, and a customer may need to return a product. But fear not, dear fashion enthusiasts, as Civies gladly accepts returns under certain conditions.

Shipping

Your orders will reach you in 3 - 14 days maximum depending on your location from our warehouse in Ludhiana.

Returns & Exchanges

We understand that sometimes you may not be 100% in love with your purchase, and that's okay! We offer an exchange or return policy to ensure you're satisfied with your shopping experience.

  • Exchanges: Available for most items subject to stock availability. Returned items must be unused with the packaging intact.
  • Returns: You have a period of 7 days from the date of delivery to return most items, no questions asked.

Movie-Themed T-Shirts: Due to the limited-edition nature of our movie-themed t-shirts, these items are only eligible for exchange, not return.

Exchange Process:

  1. Contact our customer support team via chat support or at civies.men@gmail.com within 7 days of delivery to initiate your exchange.
  2. We'll review your request and provide you with further instructions.
  3. Once approved, our courier partner will pick up your return item (free of charge).
  4. Upon receiving the returned item and verifying its condition, we'll ship your new selection to you.

Return Process:

  1. Contact our customer support team via chat support or at civies.men@gmail.com within 7 days of delivery to initiate your return.
  2. We'll review your request and provide you with further instructions for returning the item.
  3. You can choose to self-ship the return or utilize our reverse pickup service (subject to availability in your pin code).

Refunds:

  • Prepaid Orders: We will initiate a full refund to your bank account within 7 business days of receiving your return.
  • Cash on Delivery (COD) Orders: We will credit your Civies wallet with a coupon code with lifetime validity within 1-2 working days after pickup.

Reverse Pickup Facility:

We offer a free reverse pickup facility on most pin codes for your convenience when returning items. In the rare case pickup isn't available in your area, we'll provide instructions for self-shipping your return.

Important Notes:

  • Avoid using The Professional Couriers for self-return as they're unreliable and won't be accepted at our warehouse.
  • Ensure courier costs (if self-shipping) don't exceed a reasonable amount. We suggest using 'Speed Post' for its wide reach.

Defective/Incorrect Items:

If you receive a defective or incorrect product, we'll exchange it for the correct item free of charge.

For Your Safety

Your safety is our priority. Our customer care representatives will never ask for sensitive details like credit/debit card numbers, CVV codes, or OTPs.

Exceptions/Non-Returnable Items

For hygiene reasons, some items like accessories, boxers, briefs, and trunks are not eligible for return or exchange. Additionally, once an exchange has been made, no further returns or exchanges will be possible for that specific order.

Disputes

Any legal matters or issues arising are subject to the jurisdiction of Ludhiana, Punjab.

Civies Trademark

Civies is a registered trademark of PT. Garuda Spintex Pvt Ltd. All rights reserved.